Novo Careers

Description

Novo Insurance is transforming how consumers experience insurance. Built on the belief that insurance should be fair, transparent, and driver-first, our technology blends telemetry, behavioral, and spatial data with human expertise to make insurance smarter, faster, and more personalized.

We leverage artificial intelligence to detect patterns, predict risk with precision, and constantly optimize pricing and customer engagement.

You’ll join a team of data scientists, engineers, designers, and insurance experts reimagining a traditional industry—and have the opportunity to shape the future of insurance through technology, creativity, and customer impact.

We’re looking for a highly motivated Senior Underwriting Manager to join our growing Novo Insurance team. This position will report to the VP of Insurance Products with the primary job function of managing P&C Personal Lines support and underwriting to minimize loss ratio and increase profitability.

This role can be hybrid (preferred) or remote.

Responsibilities:

• Plan and direct activities of the Personal Auto underwriting unit to ensure overall operational effectiveness of the business unit
• Represent and support underwriting rules, guidelines and business objectives of the Company to underwriters, policyholders, marketing personnel and agents.
• Manage and develop team members including providing training, performance feedback, conducting disciplinary actions, team member communications, and monitoring work product
• Receive and review all complaints and prepare appropriate responses to the Department of Insurance and the customer
• Review and update policies/procedures and workflows; Partner with other departments to create and update Underwriting Manual
• Solicit feedback from other departments to ensure streamlined and automated workflows and processes to drive and improve efficiency in the underwriting process
• Collaborate with the Customer Experience team to ensure all underwriting processes fit into an exceptional customer experience
• Point person on the team for day-to-day problem solving, including escalations, and acting as a liaison between the frontline customer support staff and leadership to drive continuous improvements
• Use independent judgment and initiative to support business goals.
• Prepare and analyze operating results relative to established guidelines, and takes appropriate action to improve performance, productivity, profitability and maximize efficiency
• Reviews potential new and existing business in accordance with company guidelines and growth/profit goals
• Applies underwriting rules and guidelines, rating manual rules, and complies with insurance laws and regulations
• Provides technical direction to underwriting staff regarding application, endorsement and renewal processing, verification of application data, special handling and additional information needed to underwrite policies
• Assists management with development of basic objectives, procedures, and operations
• Assist to bridge the gap between the customer and the brand, by offering feedback and competitive analysis to help improve the process of getting a quote, filing a claim, completing a policy change and paying a bill.
• Ensure customer satisfaction and loyalty rates increase, gaining more recommendations from those customers via web/app/ social by working with product/UW, Product Marketing and Customer Experience team and provide the content to map to that journey

Experience and Skills:

• Bachelor’s degree in business or related field or equivalent experience
• Insurance industry designation (e.g. CPCU) is preferred
• 5 - 7 years personal lines P&C underwriting experience or equivalent combination of education/experience
• 3+ years managerial experience
• Extensive experience in personal lines auto underwriting
• Expert in underwriting data analytics
• Expert at collaboration with cross-functional stakeholders
• A startup mindset and drive to work problems until seeing business impact
• Progression toward certification in area of expertise preferred; appropriate certifications could include Associate in Underwriting (AU), Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Program in General Insurance (INS) or Associate of Risk Management (ARM).
• Ability to develop and strengthen customer relationships
• Ability to analyze risk and adhere to underwriting standards for risk selection and profitability.
• Excellent communication, organizational, time management and leadership skills
• Requires regular exercise of independent judgment to make complex decisions beyond the scope of established guidelines and parameters of underwriting
• Strong design and user sensibilities

**Compensation**

The base salary range for this role is $160,000 – $220,000. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.